IT Support in Jacksonville & Ponte Vedra Beach

PalmSol has kept South Florida businesses running since 2010. Now we’re bringing the same model to Northeast Florida: real technicians who answer the phone, a 60-minute response guarantee during business hours, and fixed monthly pricing.

Managed IT support for Northeast Florida businesses

We’re headquartered in Riviera Beach and now serve businesses in Jacksonville, Ponte Vedra Beach, and the surrounding area with both remote and on-site support. You get a dedicated technician who knows your environment — not a rotating help desk reading from a script.

What’s included

• Unlimited remote help desk support, with on-site visits when hands-on work is needed
• 60-minute guaranteed response during business hours
• Proactive monitoring that catches issues before they cause downtime
• Patch and vulnerability management across your environment
• Microsoft 365, Google Workspace, and Azure support
• Fixed, predictable monthly pricing — no surprise invoices

Industries we support in Northeast Florida

We specialize in compliance-sensitive businesses. In Jacksonville and Ponte Vedra Beach, our focus is:

• Financial services — PCI DSS, cyber insurance readiness, and secure client data
• Healthcare — HIPAA-aligned device management, backup, and access control
• Legal & professional services — confidential client data and reliable remote work
• Construction & real estate — connecting the office, job sites, and people in the field

Frequently asked questions

Do you have an office in Northeast Florida?
Our headquarters is in Riviera Beach. Northeast Florida clients are supported remotely and on-site, with the same technicians, processes, and response guarantee our Palm Beach County clients rely on.

What’s your response time if something breaks?
We guarantee a response within 60 minutes of your call during business hours. Most problems are resolved remotely the same day.

Do you provide on-site support in Jacksonville and Ponte Vedra Beach?
Yes. Most issues are resolved securely over the internet, and we come on-site when hands-on work is needed, such as network installs, hardware, or office moves.

Which industries do you support in Northeast Florida?
Our focus in Northeast Florida is financial services, healthcare, legal and professional services, and construction and real estate — the same compliance-sensitive industries we have supported in Palm Beach County since 2010.

How is pricing structured?
Flat, predictable monthly pricing based on your environment — no surprise invoices. Every engagement is scoped up front and any risk is flagged before work begins.